All monitoring methods (Item types) are supported by Zabbix Cloud instances with the exception of:

- External checks

- ODBC monitoring is supported only for MySQL and PostgreSQL databases

- SNMP Traps.

Once a maximum supported number of new values per second (NVPS) for the current compute tier is reached, the values exceeding the maximum NVPS number will be discarded at random.

Zabbix Cloud node compute tier can be upgraded and downgraded at any time from the Upgrade section in the Node configuration.

In addition to compute tier upgrades, the available storage size can also be increased from here.

The allocated disk space can be increased under the Upgrade section of the Node configuration.

The disk space increase can be performed once every 24 hours. Once you increase your disk space, you will not have the ability to decrease it.

Depending on the node size and other factors, the node upgrade to a higher tier takes approximately 10 minutes.

Zabbix Cloud supports certificate-based encryption. Use the Encryption section of Node configuration to upload your certificate files.

More information about configuring certificate-based encryption in Zabbix can be found in Zabbix documentation

Zabbix Cloud instances support connections to active and passive proxies as well as proxy groups.

There are no hard-coded limitations for data history and trend storage periods. The only limitation for Zabbix Cloud instance history and trend storage periods is the available disk space.

Once the latest Zabbix release passes the internal testing and QA for Zabbix Cloud deployment, your Zabbix Cloud instance will be upgraded to the latest version during the weekly maintenance periods chosen by you under the Node configuration section.

The latest Zabbix releases are deployed on Zabbix Cloud nodes as soon as we finish the internal release testing and QA process.

The upgrade to the latest Zabbix release can be postponed but it cannot be canceled. Eventually, your Zabbix cloud node will be automatically upgraded to the latest major version.

History and trend data retention periods can be configured in the History section of Node configuration.

Your Zabbix frontend password for the Admin account will be displayed after the Node deployment process is complete.

You can copy the current Admin password to the clipboard by clicking the clipboard icon in the Overview section in the Node configuration, next to the Frontend URL field.

You can reset the current Admin password by clicking the key icon in the Overview section in the Node configuration, next to the Frontend URL field.

If you have deleted the Admin user from your Zabbix Cloud instance, you will not be able to reset the password for the Admin account. In this case, please create a support request.

Password reset is also not available if the Admin account is provisioned by LDAP.

When creating a new Zabbix Cloud node, depending on the geographical location of your Zabbix Cloud node, DNS propagation can be delayed by up to 30 minutes. The propagation time is affected by the geographical spread of DNS resolvers and ISPs, as well as ISP DNS caching.

Zabbix Cloud node weekly maintenance periods can be configured in the Maintenance section under the Node configuration. A minimum of weekly 1-hour maintenance window is required to be configured for each node. During the maintenance, the following upgrades might be performed on your Zabbix Cloud node:

- Be upgraded to the latest Zabbix release

- Have the latest security fixes applied on the nodes

- Have the latest platform level upgrades applied on the nodes

- Be optimized for the best possible performance.

Zabbix nodes may be taken offline during the maintenance period if the maintenance tasks require it.

Zabbix Cloud node backups are automatically performed on a weekly basis.

Zabbix Cloud node can be restored from a backup by accessing the Backups section of the Node configuration and pressing the Restore button.

No, automatic backups cannot be scheduled.

Manual Zabbix Cloud node backups can be created by accessing the Backups section of the Node configuration and pressing the Create backup button. The cost of the manual backup will depend on your Zabbix Cloud node size.

Currently, there is no way to export a Zabbix Cloud node backup.

Currently, there is no way to import/migrate an existing Zabbix instance to Zabbix Cloud.

The backup will be restored using the latest available Zabbix release.

Zabbix will only retain this data as long as necessary for providing the Services the Customer subscribed to.

- If the customer cancels its node’s subscription, then the node will be deleted right after the end of the paid period.

- If the customer does not pay for the node before the expiry of the payment deadline, then the node will continue to work for 5 days until stopped, and the node will be deleted after 10 days from the payment deadline.

- If the customer has not added a payment method for the trial node, the node will be stopped and deleted 5 days after the end of the trial period.

Paid Zabbix Cloud users will receive platform and node level support.

This includes supporting issues with deploying and accessing Zabbix Cloud nodes, issues with the Zabbix Cloud platform features and other problems not related to directly configuring your Zabbix Cloud instance.

If you require assistance with any of Zabbix features, please visit the Zabbix professional services page to see a full list of services offered by Zabbix.